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Accreditation
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Procedure by which an official authority recognizes the ability of a certification body to deliver certifications
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ADEME
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Agency for the environment and energy control
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ADIL
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French Departmental Agency for the Information on Housing
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AFAQ
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French Quality Assurance Association. Independant accredited body issuing certifications.
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AFNOR
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Leading certification body in France and internationally. Standards issued by AFNOR are represented by the initials NF
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Agreement
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Administrative authorization to practise a profession, an activity in a specified field area
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Agri Confiance®
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Specific quality management process for agricultural production, integrating environmental considerations
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ANIL
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National Agency for the Information on Housing
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ANVAR
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National agency for the promotion of research
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AOC
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Geographical denomination of the origin of a product (farm, food, forest, or sea product) whose quality and characteristics depend on this place of production
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Audit
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Procedure by which one is checking the compliance of a quality system with a reference frame as well as with its targeted results.
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Benchmarking
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Comparative analysis of the best practices of competitors carried out in order to pick out best ideas to improve
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BRC certification (British Retail Consortium)
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British technical standard covering areas of quality, hygiene and product safety for companies manufacturing and supplying food packaging materials for retailer branded products
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BS EN ISO 14000
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Environmental management standard
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BS EN ISO 14001
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Environmental management systems. Specification with guidance for use
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BS EN ISO 9000
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Quality management systems. Fundamentals and vocabulary
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BS EN ISO 9001
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Quality management systems. Requirements
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BS EN ISO 9004
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Quality management systems. Guidelines for performance improvements
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BS ISO/IEC 20000-1
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IT Service Management: Specification for Service Management
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BS ISO/IEC 20000-2
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IT service management. Code of practice for service management
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CE Marking
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Mandatory European marking attesting the conformity of a product with European directives
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CEN
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European Committee for Standardization
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CENELEC
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European Committee for Electrotechnical Standardization
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Certification
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Written assurance by a recognised body that a product, process or service conforms to specified requirements
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Codex Alimentarius
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Collection of food standards developed by the FAO/WHO Commission (Codex Alimentarius)
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COFRAC
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French Accreditation Commitee (official body that recognizes the ability of a certification body to deliver certifications)
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Competitive cluster
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Association of companies, research centers and educational organisms working in partnership to develop the competitiveness of the French Industry on international scale
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CRM (Customer Relationship Management)
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Approach based on the use of a shared information system within a company, in order to improve the customer relationship
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DPE
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Energy Performance Diagnosis
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DRIRE
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Regional Directorate Institute of Industry, Research and Environment
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Environmental Grenelle
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Set of measures for Environnment, Sustainable Developpement and Planning
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ETSI
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European Telecommunications Standards Institute
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European Community Regulation REACH
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Regulation which deals with Registration, Evaluation, Authorisation and Restriction of Chemical substances.
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European Ecolabel
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European official trademark (whose identification symbol is "the European flower") granted to products recognized for their efficiency, performance and environmental characteristics
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FDES
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Assessment of the impact of building materials on the environnement and health
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Frame of reference
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Set of (technical) characteristics used as a reference system
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Functionnal requirements or specifications
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Document describing the required (technical) specifications of a product or service expected from the supplier, as well as the general conditions of execution of the project
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GHS (Global Harmonized System)
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International classification and labelling system for chemical products
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HACCP Assessment
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Safety management system of identification and analysis in food industry (Hazard Analysis and Critical Control Point)
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IFS Certification (International Food Standard)
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Standard designed to assess the ability of food processors to comply with food safety requirements of many leading European retailers
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Imprim'Vert®
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French label granted to environnemental commited companies in the fields of printing industry
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INPI
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National Institute for Industrial Property (public institution in charge of delivering patents and trademarks etc.)
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Integrated Management System (IMS)
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Management system based on requirement specifications of the 3 standards: ISO 9001 Quality, BS OHSAS 18001 Occupational Health and Safety and ISO 14001 Environment
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ISO
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International Organization for Standardization
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ISO 20000
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IT Service Management Standard
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ISO 27001
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Specification for an Information Security Management System
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ISO 27002
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Code of practise for information security (formerly called ISO 17799 : 2005)
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ISO/CEI 27000
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Information Security Management System
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ITIL
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Information Technology Infrastructure Library
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Keymark
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European certification mark which recognizes the compliance of products with european standards
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Kyoto protocol
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International agreement which aim is to control global warming by the implementation of actions to reduce greenhouse effect gas emissions
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Label
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Specific trademark recognized by a corporative organisation which garanties compliance of a product with specified production standards.
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Labelization
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Process to obtain a label
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LCA (Life Cycle Assessment)
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Assessment of the environmental impact of a product along its life cycle
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Method 5W2H
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Analysis method by which one can identify the causes of a problem with following questions : Why ? What ? Where ? When ? Who ? How ? How much ?
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NF EN 15217
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Energy Performance of Buildings - Methods for expressing energy performance and for energy certification of buildings
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NF Environment Mark
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French official trademark granted to products recognized for their efficiency, performance and environmental characteristics
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NF Mark
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Leading product certification mark in France which guarantees the quality of a product and its compliance with established standards
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NF Services Mark
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Certification mark issued by AFNOR which guarantees the compliance of a service with quality, safety, reliability and performance requirements of international standards
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Norm / Standard
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Reference document which describes technical criteria of a product, a service or a process in order to perform a systematic production or use when necessary.
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OHSAS 18001
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Occupational health and safety management systems. Specification
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OHSAS 18002
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Occupational health and safety management systems. Guidelines for the implementation of OHSAS 18001
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Patent
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Exclusive right granted by a public institution (INPI) to an inventor for the exclusive use of its invention during a fixed period
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PDCA cycle (continual process improvement)
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Plan (the process) Do the process) Check (the results) Act (by adopting, adjusting or abandoning the process)
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Qualibat
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French technical body issuing specific quality certificates in the field of building industry
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Qualibat qualification
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French qualification delivered to companies recognized for expertise and competence in the field of building industry
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Qualicert
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French label granted to companies whose quality of services fulfils the certification requirements "Human services"
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Qualifelec
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French technical and professional body issuing specific quality certificates in the field of electrical equipment
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Qualifelec qualification
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French qualification delivered to companies recognized for expertise and competence in the field of electrical equipment
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Qualification
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Certification by a recognized body that a company is technically competent to carry out operations according to specific requirements in a given field of activity
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Quality
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Ability of a product or a service to meet some specified requirements (eg. customer needs)
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Quality Management System (QMS)
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Set of policies implemented by a company as regards "quality"
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R&D Tax Credit
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Company tax relief which can help funding R&D (investments in innovation) in order to promote competitiveness
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Red Label
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French label granted to a product (especially food) of higher quality level compared to other same product
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SGS ICS
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French certification body in the field of services
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Specification
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Document defining the requirements to which a given product or service must conform
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Standard / Norm
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Type of norm / Reference document which describes technical criteria of a product, a service or a process in order to perform a systematic production or use when necessary.
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Standardization
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Procedure which aims at defining features of a product, a service or a process and determining their reference points
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Sustainable development
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Development that ensures that the use of resources and the environment today does not restrict their use by future generations
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TEWI (Total Equivalent Warning Impact)
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Indicator of the total impact of a system on greenhouse effect
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Traceability
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Ability to relate the lifecycle of a product step by step from origin to distribution
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TRC label (Technological Resource Center)
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Quality label granted to technological resource centers recognized for their profesionnalism, custom-built services and permanent efficiency
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